How long will my dog be at the salon?
Can I bring my own dog shampoo or other products?
What methods of payment does K-9 Klippery accept?
Should I get my dog groomed in the winter?
Why does my dog sometimes "scoot" his rear on the floor?
What are anal glands?
Can you do anything about what appears to be dandruff on my pet?
My pet has tangled, matted hair and the more I bathe him, the worse it gets. Why is this and what can I do about it?
Do mats pose a health risk for my pet?
How often should I get my dog groomed?
How often should I get my dogs nails trimmed?
Why should I get my outside dog groomed?
Do you wash dogs that have fleas, or that have been sprayed by a skunk?
My dog has been sprayed by a skunk, what should I do?
Why does it take so long to groom my dog?
How clean is your facility?


How long will my dog be at the salon?

We always aim to be prompt as we appreciate that your time is important. However, it is also very important for us to be thorough, careful, and respectful. We usually require 3 to 4 hours for a full groom process. We will give you an estimated pick-up time but if your dog is ready early we would be happy to give you a call or a text to let you know.

Can I bring my own dog shampoo or other products?

Feel free to bring it along for your appointment. Present it to us at check-in and we will be happy to accommodate you. We're here to make life easier for you and your pet.

What methods of payment does K-9 Klippery accept?

We accept Cash, Debit, Visa and Mastercard.

Should I get my dog groomed in the winter?

Yes! The effects of salt and snow on your dog's body calls for frequent grooming in the winter months. A dog's hair picks up snow like a magnet; when their hair gets wet, it mats faster. The mats block air from reaching the skin making them feel chilled and creating a breeding ground for skin issues. Studies show that a matted dog is colder than a shaved dog. The matted dog is colder because the cold air gets trapped between the blankets of mats and the skin keeping him cold longer. Also, the hair between the foot pads needs to be trimmed to prevent ice balls from forming. A dog can have plenty of coat with 1 cm of growth. Remember, most dogs are only outside for brief periods of time. The rest of their hours are spent in a room temperature home.

Why does my dog sometimes "scoot" his rear on the floor?

Most likely, he's attempting to express his anal glands. It's time to see your groomer or veterinarian to have the waste fluid squeezed out.

What are anal glands?

The real answer is "something you don't want to deal with at home." They are the scent sacs right under a dog's tail. When these glands become full or impacted, the dog may experience some discomfort. The glands can become very itchy and irritated. When the dog licks, chews, or scoots on its bottom, its attempting to express the glands on its own.
Some dogs empty them naturally, some do not. When you bring your dog in for grooming, please request that the glands be checked and expressed if necessary. With your permission, we check if they need to be emptied and we will express them by squeezing the waste fluid out.

Can you do anything about what appears to be dandruff on my pet?

We treat dandruff with a special shampoo developed for that purpose so we can reduce the symptoms. However, there's an underlying cause for dandruff such as diet or a skin disorder for which you should see your veterinarian for a course of treatment.

My pet has tangled, matted hair and the more I bathe him, the worse it gets. Why is this and what can I do about it?

Mats and tangles occur naturally, more so in breeds with longer, finer hair. Regular (sometimes daily) brushing is required to prevent their build-up. These dog's need their hair brushed out before their bath as well as brushed out and completely blow dried after the bath. If not, the coat starts to tangle at the skin. Unfortunately, bathing without removing tangles first, results in a snowballing effect whereby the tangles turn to mats and get increasingly larger and tighter over time. This tight hair pulls painfully on your dog's skin. When your dog comes to us with just a few mats, we can often comb them out without too much stress and pain for him. If the mats cover large areas of your dog, the best and most comfortable choice is to shave him down.

Do mats pose a health risk for my pet?

Yes! Mats pose a health risk for many reasons. If your dog has any sort of skin irritation, either due to an allergic reaction, an injury, or something sharp caught in her fur like a twig or thorn, you won't know about it in order to help her, because you can't see it. The irritated skin can't heal well because air can't circulate properly, and it can't be kept clean. Additionally, after baths or getting wet outside, the matted coat takes much longer to dry, especially against the skin which can cause further problems. This moist environment encourages bacteria, fungus, and yeast growth, as well as exacerbating any irritation which may already be there. One of the most unpleasant consequences of a matted coat, is that it is a perfect environment for fleas to congregate and multiply; and nobody want to invite fleas to the party. In summary, these effects can be quite taxing to your dog's immune system, compromising her health, and making her susceptible to other health issues.

How often should I get my dog groomed?

It depends on the breed of your dog, his lifestyle and how you want him to look and smell. Generally speaking, long-haired dogs should be groomed every 4 – 6 weeks while short-haired dogs without skin problems can go 6 – 8 weeks between grooms. Regular visits to K-9 can ensure that the hair coming off your dog stays in the salon, not in your car or house. Keeping a regular grooming schedule greatly reduces shedding issues and prevents matting which can lead to skin and coat problems. After 8 weeks, bacteria can start to build up in the hair around the eyes, the bum, the groin, and the feet. All breeds of dogs require grooming for optimum health and wellness.

How often should I get my dogs nails trimmed?

Every dog is different, but a good rule of thumb is to have your dog's nails trimmed every 4 – 6 weeks. If your dog walks regularly on pavement, their nails should stay short. If your dog stays indoors mostly or on grass only, they will need their nails trimmed more often. Nails that are too long can lead to improper foot placement , which affects the movement of your dog up through the bones of his feet, into his legs, hips and shoulders, and if left unchecked, can in turn lead to arthritis. Also, some nails will grow into a curled shape and can become embedded in the soft tissue of the pad, where they continue to grow more deeply. This is a painful condition, made worse with every step taken, added to the risk of infection. The good news is, these conditions are completely and easily preventable with regular nail trimming.

Why should I get my outside dog groomed?

It is important to groom your outside dogs even though they don't come in the house. The first reason is to keep them smelling fresh and looking good. The second reason is to take proper care of their coat. Grooming not only cleans their coats but removes dead undercoat and prevents mats from forming. The dog's coat provides them with insulation during the winter and keeps them cool during the summer. With dead undercoat and mats on your dog, it will actually make them colder during the winter and hotter during the summer.

Do you wash dogs that have fleas, or that have been sprayed by a skunk?

We most certainly do. However, for the comfort and safety of all our clients, please call ahead for this type of appointment so we may make the necessary accommodations.

My dog has been sprayed by a skunk, what should I do?

You may want to wash him right away with a homemade recipe for skunk smell to get the worst of it out so you can bring him into your house or put him in your vehicle. After he is ready to transport, give us a call and we will get him in as soon as possible and wash him with our special shampoo designed for this purpose. The homemade recipe is as follows:

The Skunk Remedy Recipe
In a plastic bucket, mix well the following ingredients:
1 quart of 3% Hydrogen Peroxide
¼ cup of baking soda
1 to 2 teaspoons liquid soap
For very large pets – 1 quart of tepid tap water may be added to enable complete coverage.

Wash pet promptly and thoroughly, work the solution deep into the fur. Let your nose guide you, leave the solution on about 5 minutes or until the odour is gone. Some heavily oiled areas may require a "rinse and repeat" washing.
Skunks usually aim for the face, but try to keep the solution out of the eyes – it stings. If you have any cuts on your hands you might want to wear latex gloves for the same reason.
After treatment, thoroughly rinse your pet with tepid tap water.
Pour the spent solution down the drain with running water.
NEVER, ever, store mixed solution in a closed bottle, sprayer, etc. Pressure will build up until the container bursts. This can cause severe injury.


Why does it take so long to groom my dog?

Some breeds need to be pre-clipped before the bath. Each dog is bathed, then the dog is fluff dried. All mats are split up, brushed and combed out and then they are styled. There is an entire body to groom, 4 legs, a head, a chest, a tail, nails to cut, ears to clean, glands to be expressed, groins to shave. It takes time, skill and patience to do this. Remember when you go to the hairdresser you have only one head and you sit still, dogs do not always sit still. You do not try to bite your hairdresser, you do not lean over the chair and try to smell your neighbour the entire time you are having your hair styled. You don't have accidents on the floor. It is similar to you going to the salon yourself and having a manicure, pedicure, facial and massage. It takes time.

How clean is your facility?

We use stainless steel equipment which we wipe down with our eco / pet friendly sanitizers so germs and bacteria have no chance to live or spread. Our tools are cleaned continually for optimum safety and precision. We have very strict cleaning policies and take no shortcuts to provide the safest, cleanest, most hygienic environment possible. Your pets deserve it!